We are dedicated to providing excellent customer service and ensuring your satisfaction with every purchase. To maintain transparency and provide clarity, we have implemented a strict return and refund policy that outlines the conditions and guidelines for returns and refunds.
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No Refunds for Shipped Items
Once an item has been successfully shipped and delivered to the customer, we do not offer refunds. By completing the purchase and accepting the delivery, you acknowledge that the sale is final and non-refundable. Lost, damaged, or stolen items are also non-refundable. Once the item is given to the shipping carrier, the seller is no longer responsible or liable.
Return shipping costs will not be refunded unless the return is due to our error.
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Refunds for Live Break Services
In the case of live break services where products are purchased through streaming platforms, a refund will only be granted if the purchased item has not been opened by the streamer/seller, and the seller agrees to the refund. To request a refund, please contact our customer support within [1] day of the purchase date. Once the refund is approved, it will be processed according to our refund procedures.
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Eligibility for Returns of Sealed Products
Returns of sealed products will be evaluated on a case-by-case basis. To be eligible for a return, the sealed product must remain unopened, undamaged, and in its original condition. You must initiate the return within [5] days of receiving the item. Please note that a restocking fee of [15%] will be deducted from the store credit given for approved returns.
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Return Shipping Costs
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item. Return shipping costs will not be refunded unless the return is due to our error or a defective product.
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Store Credit for Approved Returns
If your return is approved, you will receive store credit equal to the purchase price of the returned item, minus any applicable restocking fees. The store credit can be used towards future purchases on our website. Please note that store credit is non-transferable and has no cash value.
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Damaged or Defective Items
Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support immediately. We will assess the situation and provide instructions on how to return the item. Once we receive the returned item, we will either replace it or issue a refund. However, there are no refunds for damaged, lost, or stolen items.
The seller is not responsible for any defective products.
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Non-Returnable Items
Certain items are non-returnable, including personalized or custom-made products, perishable goods, and digital downloads. These items are exempt from our return and refund policy, and all sales are considered final.
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Refund Processing Time
Once your return is received and inspected, we will process the refund or issue the store credit within [5] business days. The exact processing time may vary depending on the volume of returns and the payment method used for the original purchase.
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Policy Changes
We reserve the right to modify or update our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically to stay informed of any updates.
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Refunds for Out-of-Stock Items
In the event that an item you purchased becomes out of stock after your purchase has been confirmed, we will promptly notify you. You will have the option to choose a replacement item of equal value, receive store credit, or receive a full refund for the out-of-stock item.
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Return Process and Authorization
To initiate a return, please contact our customer support team to obtain a return authorization number (RMA). Returns made without a valid RMA may not be accepted. You will be provided with detailed instructions on how to proceed with the return and where to ship the item.
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Condition of Returned Items
All returned items must be in their original packaging, with any accompanying accessories, tags, or labels intact. Items should be in unused and resalable condition. We reserve the right to refuse returns if the item is not in its original condition or if it does not meet our return criteria.
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Non-Refundable Shipping and Handling Fees
Non-Refundable Shipping and Handling Fees Shipping and handling fees paid at the time of purchase are non-refundable, except in cases where the return is due to our error. Any applicable restocking fees will be deducted from the refund or store credit issued for the returned item.
Please note that the seller is not responsible for any defective products.
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Return Processing and Communication
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. We will notify you of the status of your return and whether it has been approved or rejected. If approved, we will initiate the refund or issue the store credit within [5] business days. If your return is rejected, we will provide you with a detailed explanation for the decision.
For any inquiries, concerns, or to initiate a return, please contact our customer support team. Our dedicated representatives will guide you through the return process and address any questions you may have.
